1. Download the app

You will need an iOS or Android device to get started. You can download the Purple Visits app from the App Store or Google Play store onto your device.

Download the App

2. Register for an account

Within the app you should then Create an account and enter your personal details. You will be required to verify the email address you entered when you created an account. Within the verification email you will receive a unique code that confirms your email address.

3. Verify your identity

The next step for your new account is to Verify your Identity.This process requires you to upload identification and a photo that ensures your information is correct and will help identify you when you are on a Purple Visits video call. Once you have submitted your identification this will be processed and is usually completed within 48 hours.

HELP: Adding your ID

4. Start adding contacts

After uploading your ID you can start adding Contacts to your account. A contact is a person that you know in custody who you would like to have a secure Purple Visits video call with. You will need the person's Prison Number to be able to add them to your account.

Help: Adding a Contact

5. Start enjoying the Purple Visits Video calling software

That's pretty much it! You can now request a Purple Visit video call with your contact (if the prison allows this feature) or you can ask your contact to request a Purple Visits video call with you.

Help: Frequently Asked Questions