How to book video calls at Rampton Hospital (Retford): 30-minute calls, funded by the NHS with no limit, started from either side. What ID you need and how to get the free Purple Visits app.
How to book a video call at Rampton Hospital
Download the free Purple Visits app and register with photo ID and proof of address (about 15 minutes).
Add the patient as a contact using their hospital number and choose Rampton Hospital.
Pick a slot in the app, or ask them to request a call from inside and accept the notification. Book a few days ahead where you can: popular evening and weekend slots go first.
Join from the app a few minutes before the call. Calls last 30 minutes and up to 4 people can take part.
What you'll need
Government-issued photo ID: a passport, driving licence or CitizenCard
Proof of address dated within the last 3 months, such as a utility bill, bank statement or council letter
Their prison or hospital number (for example A1234BC) and the name of the establishment
A phone that runs iOS 15 or Android 12 or newer, with a front camera
About 15 minutes to register and upload your documents
At Rampton Hospital, calls can be started from either side: you can pick a slot in the Purple Visits app, or the patient can request one and you accept it in the app.
How long is a video call at Rampton Hospital?
Video calls at Rampton Hospital last 30 minutes. Up to 4 people can join from your side, and everyone taking part needs to be verified in the app first.
Are video calls at Rampton Hospital free?
Video calls at Rampton Hospital are funded by the NHS: there is no charge to you or the patient, and there is no limit on how many you can book, subject to availability.
What ID do I need to set up video calls?
You need government-issued photo ID (passport, driving licence or CitizenCard), proof of address from the last 3 months, and their prison or hospital number. Registration takes about 15 minutes in the app.
Which app do I use for video calls at Rampton Hospital?
Rampton Hospital uses Purple Visits. The app is free on the App Store and Google Play. You register once, add the patient as a contact and book from your phone.
Are the calls recorded?
Yes. Like prison phone calls, video calls are recorded and may be monitored by Rampton Hospital for security. Purple Visits does not listen to or watch your calls.