Video calls at HMP Five Wells

Wellingborough, Northamptonshire · Operated by G4S

• 30-minute calls
• Up to 60 free minutes a month
• Booked by either side

How to book video calls at HMP Five Wells (Wellingborough): 30-minute calls, up to 60 free minutes a month funded by the MoJ, started from either side. What ID you need and how to get the free Purple Visits app.

How to book a video call at HMP Five Wells

1. Download the free Purple Visits app and register with photo ID and proof of address (about 15 minutes).
2. Add the person in custody as a contact using their prison number and choose HMP Five Wells.
3. Pick a slot in the app, or ask them to request a call from inside and accept the notification. Book a few days ahead where you can: popular evening and weekend slots go first.
4. Join from the app a few minutes before the call. Calls last 30 minutes and up to 4 people can take part.

What you'll need

• Government-issued photo ID: a passport, driving licence or CitizenCard
• Proof of address dated within the last 3 months, such as a utility bill, bank statement or council letter
• Their prison or hospital number (for example A1234BC) and the name of the establishment
• A phone that runs iOS 15 or Android 12 or newer, with a front camera
• About 15 minutes to register and upload your documents

Get the free Purple Visits app · All establishments

Frequently asked questions

Who books video calls at HMP Five Wells?

At HMP Five Wells, calls can be started from either side: you can pick a slot in the Purple Visits app, or the person in custody can request one and you accept it in the app.

How long is a video call at HMP Five Wells?

Video calls at HMP Five Wells last 30 minutes. Up to 4 people can join from your side, and everyone taking part needs to be verified in the app first.

Are video calls at HMP Five Wells free?

The Ministry of Justice funds up to 60 minutes a month of free Purple Visits calls at HMP Five Wells (usually 2 calls of 30 minutes), subject to availability — saving the person in custody their PIN phone credit, and saving you the journey to see their face. Free minutes reset on the 1st of each month. Some prisons offer extra calls at their own discretion; families are never charged for calls at HMP Five Wells.

What ID do I need to set up video calls?

You need government-issued photo ID (passport, driving licence or CitizenCard), proof of address from the last 3 months, and their prison or hospital number. Registration takes about 15 minutes in the app.

Which app do I use for video calls at HMP Five Wells?

HMP Five Wells uses Purple Visits. The app is free on the App Store and Google Play. You register once, add the person in custody as a contact and book from your phone.

Are the calls recorded?

Yes. Like prison phone calls, video calls are recorded and may be monitored by HMP Five Wells for security. Purple Visits does not listen to or watch your calls.

Can I send messages and photos to HMP Five Wells?

Yes. HMP Five Wells also uses Purple Post, so you can send messages, photos and voice notes from the Purple Post app. They are delivered digitally to in-cell devices.